Outage in Microsoft 365
Users may not see Microsoft Teams when installing Microsoft 365 or Office desktop apps in the EEA and Switzerland
Resolved Minor
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Outage Details
Components affected
Microsoft 365 appsLatest Updates ( sorted recent to last )
Title: Users may not see Microsoft Teams when installing Microsoft 365 or Office desktop apps in the EEA and Switzerland
User impact: Users may not see Microsoft Teams when installing Microsoft 365 or Office desktop apps in the EEA and Switzerland.
More info: Users who install Microsoft 365 or Office desktop apps on Windows devices located in the EEA and Switzerland may see that Microsoft Teams isn't installed. Additionally, Microsoft Teams may be removed entirely if Office is reinstalled.
Affected users can follow these steps to install Microsoft Teams separately: https://www.microsoft.com/en-us/microsoft-teams/download-app
Admins can follow these steps to install Microsoft Teams to devices across their environments: https://learn.microsoft.com/en-us/microsoftteams/msi-deployment
Current status: We've completed our deployment of the fix in the new Microsoft 365 apps installer to admin-managed devices. Admins are recommended to re-install Microsoft 365 or Office desktop apps, and Microsoft Teams will display as expected to those with an active Teams service plan. Additionally, we're continuing with the deployment of the fix that will be available for all end users to download, which we anticipate may complete by our next scheduled update.
Scope of impact: This event may impact users who attempt to install Microsoft 365 or Office desktop apps on Windows devices located in the European Economic Area and Switzerland.
Start time: Thursday, September 28, 2023, at 12:00 AM UTC
Root cause: Changes outlined in the following document caused us to remove the automatic installation of Microsoft Teams client. Please review https://blogs.microsoft.com/eupolicy/2023/08/31/european-competition-teams-office-microsoft-365/ for more information.
Next update by: Friday, October 27, 2023, at 3:00 AM UTC
Title: Users may not see Microsoft Teams when installing Microsoft 365 or Office desktop apps in the EEA and Switzerland
User impact: Users may not see Microsoft Teams when installing Microsoft 365 or Office desktop apps in the EEA and Switzerland.
More info: Users who install Microsoft 365 or Office desktop apps on Windows devices located in the EEA and Switzerland may see that Microsoft Teams isn't installed. Additionally, Microsoft Teams may be removed entirely if Office is reinstalled.
Affected users can follow these steps to install Microsoft Teams separately: https://www.microsoft.com/en-us/microsoft-teams/download-app
Admins can follow these steps to install Microsoft Teams to devices across their environments: https://learn.microsoft.com/en-us/microsoftteams/msi-deployment
Current status: We're continuing to analyze our available methods for expediting the updates to the Microsoft 365 apps installer ahead of the scheduled deployment on November 14, 2023. We're expecting to have confirmed and will share an updated estimate for the remediation of impact by our next scheduled update.
Scope of impact: This event may impact users who attempt to install Microsoft 365 or Office desktop apps on Windows devices located in the European Economic Area and Switzerland.
Start time: Thursday, September 28, 2023, at 12:00 AM UTC
Root cause: Changes outlined in the following document caused us to remove the automatic installation of Microsoft Teams client. Please review https://blogs.microsoft.com/eupolicy/2023/08/31/european-competition-teams-office-microsoft-365/ for more information.
Next update by: Thursday, October 26, 2023, at 10:00 PM UTC
Title: Users may not see Microsoft Teams when installing Microsoft 365 or Office desktop apps in the EEA and Switzerland
User impact: Users may not see Microsoft Teams when installing Microsoft 365 or Office desktop apps in the EEA and Switzerland.
More info: Users who install Microsoft 365 or Office desktop apps on Windows devices located in the European Economic Area (EEA) and Switzerland may see that Microsoft Teams isn't installed.
Affected users can follow these steps to install Microsoft Teams separately: https://www.microsoft.com/en-us/microsoft-teams/download-app
Admins can follow these steps to install Microsoft Teams to devices across their environments: https://learn.microsoft.com/en-us/microsoftteams/msi-deployment
Current status: We're continuing to work on developing an update for the Microsoft 365 Apps installer that will include Microsoft Teams for customer that have a Teams Service Plan. We previously provided an estimated time of resolution of November 14, 2023, and are analyzing methods of expediting the fix to have it be available for users sooner than the initial anticipated date. We'll provide more details on the deployment timeline when they are available.
Scope of impact: This event may impact users who attempt to install Microsoft 365 or Office desktop apps on Windows devices located in the European Economic Area and Switzerland.
Start time: Thursday, September 28, 2023, at 12:00 AM UTC
Root cause: Changes outlined in the following document caused us to remove the automatic installation of Microsoft Teams client. Please review https://blogs.microsoft.com/eupolicy/2023/08/31/european-competition-teams-office-microsoft-365/ for more information.
Next update by: Thursday, October 12, 2023, at 10:00 PM UTC
Title: Users may not see Microsoft Teams when installing Microsoft 365 or Office desktop apps in the EEA and Switzerland
User impact: Users may not see Microsoft Teams when installing Microsoft 365 or Office desktop apps in the EEA and Switzerland.
More info: Users who install Microsoft 365 or Office desktop apps on Windows devices located in the European Economic Area (EEA) and Switzerland may see that Microsoft Teams isn't installed.
Affected users can follow these steps to install Microsoft Teams separately: https://www.microsoft.com/en-us/microsoft-teams/download-app
Admins can follow these steps to install Microsoft Teams to devices across their environments: https://learn.microsoft.com/en-us/microsoftteams/msi-deployment
Current status: We've identified an issue where Microsoft Teams isn't installed in new deployments of Microsoft 365 in the European Economic Area and Switzerland. We're developing an update for the Microsoft 365 Apps installer that will include Microsoft Teams for organizations that have a Microsoft Teams service plan in the affected regions. We anticipate the issue will be resolved by November 14, 2023. At our next communication update, we'll let you know about our progress developing the fix for the Microsoft 365 Apps installer.
Scope of impact: This event may impact users who attempt to install Microsoft 365 or Office desktop apps on Windows devices located in the European Economic Area and Switzerland.
Next update by: Thursday, October 5, 2023, at 10:00 PM UTC
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