Outage in MongoDB Cloud

Degraded Performance: Atlas UI and API Operations

Resolved Major
May 02, 2024 - Started 15 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are seeing degraded performance with our UI and API operations. Users may experience longer page load times as well as delays in responses from API calls. We are actively investigating the issue.
Components affected
MongoDB Cloud MongoDB Cloud MongoDB Support Portal
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 05/02/2024 01:26AM

We have resolved the issue and all systems are operating normally

MONITORING 15 days ago - at 05/02/2024 01:16AM

We have identified the issue and implemented a fix.

Users should experience normal API response times and can access the UI once again. We are actively monitoring to ensure the system remains stable.

INVESTIGATING 15 days ago - at 05/02/2024 01:00AM

We are seeing degraded performance with our UI and API operations. Users may experience longer page load times as well as delays in responses from API calls.

Users attempting to login to Atlas, Cloud Manager, the Support Portal, or University may encounter errors.

Customers may experience delays applying updates to their cluster.

We are continuing to investigate the issue.

INVESTIGATING 15 days ago - at 05/02/2024 12:46AM

We are seeing degraded performance with our UI and API operations. Users may experience longer page load times as well as delays in responses from API calls.

Users attempting to login to Atlas, Cloud Manager, the Support Portal, or University may encounter errors.

Customer clusters appear unaffected at this time.

We are actively investigating the issue.

INVESTIGATING 15 days ago - at 05/02/2024 12:33AM

We are seeing degraded performance with our UI and API operations. Users may experience longer page load times as well as delays in responses from API calls.

We are actively investigating the issue.

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