Outage in observeai

Intermittent issue with Reporting and Data-out API services

Resolved Minor

April 24, 2024 - Started 26 days ago - Lasted about 22 hours
Official incident page

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Outage Details

Dear Client, You might be facing intermittent issues while loading the reporting-dashboard and extracting data via the data-out APIs. The team has identified the issue and are working on the resolution. We will keep you posted with regular updates. In case of any other queries, kindly create a ticket with support via https://help.observe.ai/hc/en-us Thanks and Regards Observe.Ai Technical Support Team

Components affected

observeai API

Latest Updates ( sorted recent to last )

RESOLVED 25 days ago - at 04/25/2024 09:51AM

Dear Client,

We have monitored the processing progress and it is now back to normal levels.

Thank you for your patience during this time.

Thanks and Regards
Observe.Ai Technical Support Team

MONITORING 25 days ago - at 04/24/2024 06:23PM

Dear Client,

We have been monitoring the services and the pipeline is running normally. However please be assured that we will continue to monitor.

Please feel free to contact the technical support team via https://help.observe.ai/hc/en-us incase of any other queries.

Thanks and Regards
Observe.Ai Technical Support Team

IDENTIFIED 26 days ago - at 04/24/2024 11:45AM

Dear Client,

You might be facing intermittent issues while loading the reporting-dashboard and extracting data via the data-out APIs. The team has identified the issue and are working on the resolution.

We will keep you posted with regular updates. In case of any other queries, kindly create a ticket with support via https://help.observe.ai/hc/en-us

Thanks and Regards
Observe.Ai Technical Support Team

Latest observeai outages

[Interaction Processing] Degraded Performance - about 1 month ago

Issues with Dataout API - 2 months ago

Intermittent call processing issues - 3 months ago

[Interaction Processing] Degraded performance - 3 months ago

[Observe.AI Dashboard] Degraded performance - 4 months ago

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