Outage in P44

Disruption with Rail API - delayed updates

Resolved Minor
October 25, 2023 - Started 7 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear valued Customer, We are working closely with one of our upstream providers to quickly address a disruption with Rail API. There is no loss of data, but you may be experiencing delayed updates. Our engineering team is working closely with our partners and will continue to provide updates as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best regards, Sanel Talic Program Manager, Elite Support
Components affected
P44 Asset Tracking P44 Asset Tracking P44 Shipment Tracking API P44 Shipment Tracking API P44 Tracking API P44 Tracking API
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/25/2023 04:42PM

This incident has been resolved.

IDENTIFIED 7 months ago - at 10/25/2023 04:17PM

Dear valued Customer,

We are working closely with one of our upstream providers to quickly address a disruption with Rail API. Currently, the disruption with Asset Tracking has been resolved. We continue to work with our partners on the disruption with Tracking API and Shipment Tracking API. There is no loss of data, but you may be experiencing delayed updates.

Our engineering team is working closely with our partners and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Sanel Talic
Program Manager, Elite Support

INVESTIGATING 7 months ago - at 10/25/2023 02:47PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 10/25/2023 02:31PM

Dear valued Customer,

We are working closely with one of our upstream providers to quickly address a disruption with Rail API. There is no loss of data, but you may be experiencing delayed updates. Our engineering team is working closely with our partners and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Sanel Talic
Program Manager, Elite Support

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