Outage in PowerSchool (Schoology)

Smartfind Express: Blank Screen at Login or User Not Found Error

Resolved Maintenance
December 08, 2022 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating an issue in Smartfind Express that is impacting some Admin Profiles that use the SFE dashboard as their main page. The admins are experiencing a blank screen at login or a 'User Not Found' error message. Districts experiencing the issue can reach out to support for assistance while we identify a solution.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/09/2022 11:22PM

The issue some admins were experiencing regarding blank screens and 'User Not Found' error message is resolved.

MONITORING over 1 year ago - at 12/09/2022 03:13PM

The blank screen at login issue and 'User Not Found' error has been resolved by our development team. We appreciate your patience as our team handled the situation. If you are still experiencing any issues please reach out to support for assistance.

INVESTIGATING over 1 year ago - at 12/08/2022 04:56PM

We are currently investigating an issue in Smartfind Express that is impacting some Admin Profiles that use the SFE dashboard as their main page. The admins are experiencing a blank screen at login or a 'User Not Found' error message. Districts experiencing the issue can reach out to support for assistance while we identify a solution.

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