Outage in Proofpoint Security Awareness

Delay with PhishAlarm Analyzer Messages

Resolved Minor
December 15, 2023 - Started 5 months ago - Lasted 4 days
Official incident page

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Outage Details

We are aware of an issue with reported messages from PhishAlarm for Exchange failing to be processed by PhishAlarm Analyzer and have identified the root cause and are quickly working on a resolution. Report Suspicious via Email Warning Tags, PhishAlarm for Gmail, and PhishAlarm for Outlook are not impacted.
Components affected
Proofpoint Security Awareness PhishAlarm - CLEAR - U.S. Proofpoint Security Awareness PhishAlarm - CLEAR - Europe Proofpoint Security Awareness PhishAlarm - CLEAR - Asia Pacific
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 12/19/2023 04:18PM

A patch has been applied allowing the system to catch up rapidly. PhishAlarm and PhishAlarm Analyzer are once again expected to process messages in near real-time. This incident is now resolved. If you have further questions about the incidents impact please contact Proofpoint Customer Support.

MONITORING 5 months ago - at 12/18/2023 08:46PM

Due to the volume of usage during degraded service in the US region, the system is still running ~2 hours behind. We will be performing an operation tomorrow to accelerate the catch-up of messages and expect the system to be fully operational by close of business Tuesday.

AP and EU regions are fully operational at this time.

MONITORING 5 months ago - at 12/15/2023 08:38PM

A fix has been implemented and we are monitoring the status.

IDENTIFIED 5 months ago - at 12/15/2023 08:17PM

We are aware of an issue with reported messages from PhishAlarm for Exchange failing to be processed by PhishAlarm Analyzer and have identified the root cause and are quickly working on a resolution. Report Suspicious via Email Warning Tags, PhishAlarm for Gmail, and PhishAlarm for Outlook are not impacted.

Latest Proofpoint Security Awareness outages

Some simulated phishing campaigns might be in pending status longer than normal - about 1 month ago
Issues with US Training platform - about 2 months ago
Simulated phishing campaign emails has elevated error rate - 3 months ago
Community Access Issues - 3 months ago
PhishAlarm for Gmail Errors "Communication Exception" - 3 months ago

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