Outage in Snowflake

6 Deployments Affected: INC0107907

Resolved Major
May 07, 2024 - Started 13 days ago - Lasted 22 minutes
Official incident page

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Outage Details

Current status: We're continuing to develop and implement a fix to restore service. We'll provide another update within 90 minutes. Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features using Snowsight. Workaround: While we are focused on the remediation, please use alternate UIs to access Snowflake services.
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 05/07/2024 04:46AM

Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features using Snowsight.
Incident start time: 01:16 UTC May 07, 2024
Incident end time: 04:31 UTC May 07, 2024
Preliminary root cause: An update intended for improving query execution in worksheets caused a subset of PrivateLink customers to experience delays while attempting to access or use Snowflake services and features using Snowsight.

IDENTIFIED 13 days ago - at 05/07/2024 04:25AM

Current status: We're continuing to develop and implement a fix to restore service. We'll provide another update within 90 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features using Snowsight.
Workaround: While we are focused on the remediation, please use alternate UIs to access Snowflake services.

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