Network Issues

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Beginning at approx 9:46 am PST, an issue with one of our service providers caused an outage in multiple Superhuman features.
During this outage:
- some users were unable to load mail.superhuman.com.
- all users were unable to send new emails.
- most users were able to read and receive new emails.

This issue began to clear up at 10:08 am PST.
Between 10:08 am PST and ~10:22 am PST, users were able to read, send, schedule, and receive new emails, with some delays.
As of ~10:22 am PST, Superhuman users are able to read, send, schedule, and receive new emails as usual.

More information about the underlying outage is available here https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh.

We are continuing to monitor the issue.

Issues with our service provider appear to be clearing up.

We are continuing to monitor the issue.

We are continuing to investigate this issue.

We are currently investigating this issue.