Zoom Status

Resolved Localized internet service issue causing meeting connection issues.

A subset of users are reporting issues connecting to meetings. We believe this is due to a localized Internet service issue. We will provide updates as we learn more.

Resolved Cloud Recording Delays

We have received reports of delayed cloud recording processing. We are investigating this matter.

Resolved A subset of users within LATAM are unable to make inbound/outbound calls

We are currently investigating reports that a subset of users within our LATAM region are unable to make and receive calls using Zoom Phone. Customers using Bring Your Own Carrier (BYOC) are not impacted. We are currently investigating and will provide updates as we have them.

Resolved A subset of users are unable to send or receive Webhooks

We have identified the issue causing delays for a subset of users when sending and receiving Webhooks, impacting integrations like Epic.

Resolved A subset of users are unable to send or receive Webhooks

We have received reports from a subset of users of increased delays with sending and receiving Webhooks, which impacts integrations like Epic.

Resolved Zoom phone users in Brazil are unable to dial emergency services

We are currently investigating issues with Zoom Phone access to emergency services in Brazil.

Resolved Reports of website and meeting join issues

We are investigating reports from a subset of users that they are unable to access the Zoom website and/or are having issues starting/joining meetings. We recommend any impacted users dial into their meetings via PSTN while we investigate this issue.

Resolved Customers that use the VDI client may experience meeting issues

We have reports from a subset of users that are reporting issues with the VDI client. This may result in a black screen while sharing video or screen.

Resolved Issue with Split Meetings

We have resolved the issues that resulted in split meetings for a subset of users. Please report issues to support for any new meetings that are split.

Resolved A subset of European users are unable to sign in to Zoom Native Client

We are currently investigating reports that a small subset of users based in Europe are unable to sign into the native desktop and mobile Zoom clients.