Outage in Twilio

Inbound Call Failures to a Subset of Twilio Phone Numbers in Porto Alegre Brazil

Resolved Minor
May 06, 2024 - Started 13 days ago - Lasted 10 days
Official incident page

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Outage Details

The issue causing inbound call failures to a subset of Twilio phone numbers in Porto Alegre Brazil has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Latin America
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/15/2024 09:15PM

We continue experiencing inbound call failures for a subset of Twilio phone numbers in Porto Alegre, Brazil. We have contacted impacted customers and provided further details about the issue. This post is now resolved.

IDENTIFIED 3 days ago - at 05/15/2024 03:51PM

We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 24 hours or as soon as more information becomes available.

IDENTIFIED 4 days ago - at 05/14/2024 03:58PM

We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 24 hours or as soon as more information becomes available.

IDENTIFIED 5 days ago - at 05/13/2024 04:02PM

We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 24 hours or as soon as more information becomes available.

IDENTIFIED 6 days ago - at 05/12/2024 03:31PM

We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 24 hours or as soon as more information becomes available.

IDENTIFIED 7 days ago - at 05/11/2024 03:38PM

We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 24 hours or as soon as more information becomes available.

IDENTIFIED 8 days ago - at 05/10/2024 03:38PM

We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 24 hours or as soon as more information becomes available.

IDENTIFIED 9 days ago - at 05/09/2024 03:47PM

We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 24 hours or as soon as more information becomes available.

IDENTIFIED 10 days ago - at 05/08/2024 11:38PM

We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 16 hours or as soon as more information becomes available.

IDENTIFIED 10 days ago - at 05/08/2024 03:38PM

We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 8 hours or as soon as more information becomes available.

IDENTIFIED 11 days ago - at 05/08/2024 10:29AM

We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED 11 days ago - at 05/08/2024 08:28AM

We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 11 days ago - at 05/08/2024 07:31AM

We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 11 days ago - at 05/07/2024 08:11PM

We continue to investigate inbound call failures for a subset of Twilio phone numbers in Porto Alegre, Brazil. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 13 days ago - at 05/06/2024 11:47AM

We continue to investigate inbound call failures for a subset of Twilio phone numbers in Porto Alegre, Brazil. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 13 days ago - at 05/06/2024 08:04AM

We continue to investigate inbound call failures for a subset of Twilio phone numbers in Porto Alegre, Brazil. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 13 days ago - at 05/06/2024 04:01AM

We continue to investigate inbound call failures for a subset of Twilio phone numbers in Porto Alegre, Brazil. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 13 days ago - at 05/06/2024 02:01AM

We continue to investigate inbound call failures for a subset of Twilio phone numbers in Porto Alegre, Brazil. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.

IDENTIFIED 13 days ago - at 05/06/2024 01:01AM

The issue causing inbound call failures to a subset of Twilio phone numbers in Porto Alegre Brazil has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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