Help Centre Performance degradation

This incident has been resolved.

We are still monitoring the performance. We will update once we have more information.

We identified the issue and found a temporary solution. Help Centre is working normally but some users might experience longer load time that usual.

We are continuing to investigate this issue.

We are investigating the performance degradation that causes some users to loose access to favorites, chats and notifications, users may also experience longer loading times than usual
Admin tool is also partially unavailable.