Outage in VMware Carbon Black

Degraded - ENDPOINT STANDARD Event Processing - Cause Identified - NRT & SYD

Resolved Minor
September 28, 2023 - Started 8 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Description: The Carbon Black Cloud team has identified the cause for event processing degradation and are actively working on a remediation to address the issue. ENDPOINT STANDARD backend may continue to take longer than normal to process the latest events from an ENDPOINT STANDARD Sensor. Events and/or Alerts in ENDPOINT STANDARD Dashboard may continue to populate with a delay. Security Impact: Prevention capabilities of ENDPOINT STANDARD are unaffected. Visibility of events and alerts related to Prevention and Detection may be temporarily delayed until normal operation of Event Processing is restored. Next Update: 60minutes or when a fix is available in impacted environments. For any incident updates please visit https://status.carbonblack.com/ We are working diligently to restore the service back to normal performance. We thank you for your patience as we identify and resolve the issue. VMware Carbon Black Team
Components affected
VMware Carbon Black Enterprise EDR Event Processing VMware Carbon Black Enterprise EDR Event Processing
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/28/2023 09:21PM

The Carbon Black Cloud team has resolved the issue. This will be the final communication.

IDENTIFIED 8 months ago - at 09/28/2023 08:30PM

The Carbon Black Cloud team is seeing a reduction in delays with regard to Events and/or Alerts. However, it is still present.

IDENTIFIED 8 months ago - at 09/28/2023 06:53PM

Description: The Carbon Black Cloud team has identified the cause for event processing degradation and are actively working on a remediation to address the issue. ENDPOINT STANDARD backend may continue to take longer than normal to process the latest events from an ENDPOINT STANDARD Sensor. Events and/or Alerts in ENDPOINT STANDARD Dashboard may continue to populate with a delay.

Security Impact: Prevention capabilities of ENDPOINT STANDARD are unaffected. Visibility of events and alerts related to Prevention and Detection may be temporarily delayed until normal operation of Event Processing is restored.

Next Update: 60minutes or when a fix is available in impacted environments.

For any incident updates please visit https://status.carbonblack.com/

We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.

VMware Carbon Black Team

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