Outage in VMware Carbon Black

Issue with uninstalling sensors

Resolved Minor
March 14, 2024 - Started over 1 year ago - Lasted about 6 hours
Official incident page

Incident Report

We are aware of an issue in which sensors are not able to be uninstalled. We have identified the cause and are working to roll a fix out. Environments should start seeing resolution in the next 30-60 minutes. Next update: 60m
Components affected
VMware Carbon Black API Services VMware Carbon Black API Services VMware Carbon Black API Services VMware Carbon Black API Services VMware Carbon Black API Services VMware Carbon Black API Services

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/14/2024 07:47PM

This incident has been resolved.

MONITORING over 1 year ago - at 03/14/2024 04:37PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 03/14/2024 04:21PM

Prod SYD and JAPAN are deployed.

IDENTIFIED over 1 year ago - at 03/14/2024 04:02PM

This fixed has been applied to Prod05. Other environments following.

IDENTIFIED over 1 year ago - at 03/14/2024 02:36PM

The fix is implemented and currently being rolled out to environments.

Next update: 60m

IDENTIFIED over 1 year ago - at 03/14/2024 01:34PM

We are aware of an issue in which sensors are not able to be uninstalled. We have identified the cause and are working to roll a fix out. Environments should start seeing resolution in the next 30-60 minutes.

Next update: 60m

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