Outage in Vonage

Possible Voice Call Quality Issues in US Regions

Resolved Minor
May 03, 2024 - Started 14 days ago - Lasted 3 days
Official incident page

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Outage Details

Our monitoring system has alerted us to a potential service issue with our platform in the US Region. We are investigating possible call quality issues in US regions. We aim to provide an update on our investigation within 1 hour. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 05/06/2024 04:40PM

This incident has been resolved.

MONITORING 12 days ago - at 05/05/2024 07:36PM

A fix has been applied, and we are monitoring the results.

IDENTIFIED 13 days ago - at 05/05/2024 06:05PM

We have identified the root cause of the issue.

Some customers may experience voice call quality issues in the US region starting from 14:00 UTC on 25th April 2024.

We are currently working on getting the issue fixed and will post further updates here.

INVESTIGATING 14 days ago - at 05/03/2024 09:55PM

Our monitoring system has alerted us to a potential service issue with our platform in the US Region.

We are investigating possible call quality issues in US regions.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

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