Outage in Bandwidth

10DLC Campaign provisioning failures (Retry)

Resolved Minor
November 08, 2024 - Started 5 days ago - Lasted 4 days
Official incident page

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Outage Details

We are currently working with our downstream provider to investigate an incident impacting 10DLC campaign provisioning. Some campaigns will indicate that the provisioning failed, leaving orders in a "partial" provisioning state. We are aware that customers who have retried are seeing their orders sucessfully provisioned.
Components affected
Bandwidth Line Feature Management
Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 11/12/2024 10:09PM

This incident has been resolved.

MONITORING about 11 hours ago - at 11/12/2024 07:29PM

Our downstream provider has advised Bandwidth that they have made changes to resolve this condition. We will monitor for prolonged stability.

INVESTIGATING 1 day ago - at 11/12/2024 12:07AM

We are continuing to work with our downstream provider to work towards resolution for this incident impacting 10DLC campaign provisioning.

Some campaigns are still indicating that the provisioning failed, leaving orders in a "partial" provisioning state. We are aware that customers who have retried are seeing their orders successfully provisioned.

INVESTIGATING 4 days ago - at 11/08/2024 11:08PM

We are continuing to work with our downstream provider to work towards resolution for this incident impacting 10DLC campaign provisioning. We will post an update on Monday, November 11, or sooner if there is a new status for this incident.

Some campaigns are still indicating that the provisioning failed, leaving orders in a "partial" provisioning state. We are aware that customers who have retried are seeing their orders successfully provisioned.

INVESTIGATING 5 days ago - at 11/08/2024 04:29PM

We are currently working with our downstream provider to investigate an incident impacting 10DLC campaign provisioning.
Some campaigns will indicate that the provisioning failed, leaving orders in a "partial" provisioning state. We are aware that customers who have retried are seeing their orders sucessfully provisioned.

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