Outage in Elastic Cloud

AWS Deployments configured with BYOK are currently unavailable

Resolved Major
September 05, 2024 - Started 23 days ago - Lasted 1 day
Official incident page

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Outage Details

We are investigating an issue that has caused some ESS deployments configured with BYOK in AWS to become unavailable. We have identified the cause and are working on a solution. We will post an update in an hour or when we have more information to share.
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 09/06/2024 07:50AM

This incident is now resolved.
Customers’ deployments availability is restored, having followed the identified solution.
Our support engineers are actively engaging with any customers requiring further assistance.

IDENTIFIED 22 days ago - at 09/06/2024 12:08AM

We have identified a solution for the issue and are actively working with impacted customers. We will post an update within the next 3 hours.

MONITORING 22 days ago - at 09/05/2024 07:52PM

We have identified a solution for the issue. We will post an update within the next 3 hours.

MONITORING 22 days ago - at 09/05/2024 03:58PM

We have identified a solution for the issue. We will post an update within the next 3 hours.

MONITORING 23 days ago - at 09/05/2024 01:07PM

We have identified a solution for the issue. We will post an update within the next 3 hours.

MONITORING 23 days ago - at 09/05/2024 10:06AM

We have identified a solution for the issue. We will post an update within the next 3 hours.

MONITORING 23 days ago - at 09/05/2024 06:39AM

We have identified a solution for the issue. We will post an update within the next 3 hours.

IDENTIFIED 23 days ago - at 09/05/2024 04:59AM

We are investigating an issue that has made some ESS deployments configured with BYOK in AWS unavailable. We have identified the cause and are working on a solution. We will post an update within the next 3 hours.

IDENTIFIED 23 days ago - at 09/05/2024 04:10AM

We are investigating an issue that has caused some ESS deployments configured with BYOK in AWS to become unavailable. We have identified the cause and are working on a solution. We will post an update in an hour or when we have more information to share.

IDENTIFIED 23 days ago - at 09/05/2024 03:03AM

We are investigating an issue that has caused some ESS deployments configured with BYOK in AWS to become unavailable. We have identified the cause and are working on a solution. We will post an update in an hour or when we have more information to share.

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