Outage in MongoDB Cloud

Delayed cluster modifications

Resolved Major
June 03, 2024 - Started 23 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating an issue that is causing delays in all cluster updates across all cloud providers.
Components affected
MongoDB Cloud
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 06/04/2024 02:11AM

This incident has been resolved.

MONITORING 23 days ago - at 06/04/2024 12:09AM

Recovery procedures are complete, and we are continuing to monitor closely.

IDENTIFIED 23 days ago - at 06/03/2024 11:07PM

We continue to recover. Cluster operations submitted between 18:45 UTC and 21:55 UTC may continue to be delayed or delay subsequent changes. All other cluster operations submitted from this point forward should execute normally. Normal cluster operation is expected to resume within the next hour (by 00:00 UTC). Lower granularities of metrics for recent time periods may continue to be unavailable for the next five hours (until 04:00 UTC).

IDENTIFIED 23 days ago - at 06/03/2024 10:11PM

We are continuing to execute recovery procedures. Data Explorer and Real Time Performance Panel are fully operational. Cluster operations are recovering but still delayed. Lower granularities of metrics for recent time periods may continue to be unavailable. We will post another update in 30 minutes.

INVESTIGATING 23 days ago - at 06/03/2024 09:44PM

We are continuing to investigate this issue.

INVESTIGATING 23 days ago - at 06/03/2024 09:31PM

We have identified the root cause and have begun the recovery procedure. We will post another update within the next 30 minutes.

INVESTIGATING 23 days ago - at 06/03/2024 08:55PM

We are continuing to investigate and will post another update in 30 minutes.

INVESTIGATING 23 days ago - at 06/03/2024 08:21PM

We are continuing to investigate and will post another update in 30 minutes

INVESTIGATING 23 days ago - at 06/03/2024 07:22PM

We have identified that usages of Data Explorer may be delayed or unresponsive during this time. Additionally, certain operations in the Real-Time Performance Panel may not work. Lower granularities of metrics for recent time periods may also be unavailable.

INVESTIGATING 23 days ago - at 06/03/2024 06:45PM

We are currently investigating an issue that is causing delays in all cluster updates across all cloud providers.

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