Outage in Sendcloud
Sendcloud Panel - Service Points are not saved after editing an order in the Edit Order View
Resolved Minor
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Outage Details
Components affected
Sendcloud PanelLatest Updates ( sorted recent to last )
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
This issue has been identified and a fix is being implemented.
We are continuing to investigate reports that service point addresses are not saved when an order is edited using the Edit Order View in the Sendcloud Panel.
Initial investigation showed orders were only affected if they were opened in the Edit Order View after being imported, and are using a service point delivery shipping method.
Imported orders for delivery to service points that are not opened in the Edit Order View do not appear to be affected by this issue and those labels should contain the service point address for delivery.
We will provide further updates as soon as we have more information.
We are investigating reports that service point addresses are not saved when an order is edited using the Edit Order View in the Sendcloud Panel. We will provide further updates as soon as we have more information.
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