Outage in WeGift

Apple - US orders are failing

Resolved Minor
July 04, 2024 - Started 3 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating an issue causing some orders of Apple - US (APPLE-H-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
WeGift Gift Processing
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 07/04/2024 04:48AM

This incident has been resolved.

MONITORING 3 days ago - at 07/04/2024 03:48AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 3 days ago - at 07/04/2024 02:47AM

We are currently investigating an issue causing some orders of Apple - US (APPLE-H-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 3 days ago - at 07/04/2024 02:38AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 3 days ago - at 07/04/2024 01:35AM

We are currently investigating an issue causing some orders of Apple - US (APPLE-H-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING 3 days ago - at 07/04/2024 12:48AM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING 3 days ago - at 07/04/2024 12:02AM

We are currently investigating an issue causing some orders of Apple - US (APPLE-H-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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