Outage in WeGift

Quince US orders are failing

Minor
December 21, 2024 - Started about 15 hours ago
Official incident page

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Outage Details

We are currently investigating an issue causing some orders of Quince US (QUNC-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
Components affected
WeGift Gift Processing
Latest Updates ( sorted recent to last )
INVESTIGATING about 14 hours ago - at 12/21/2024 04:21PM

We are currently investigating an issue causing some orders of Quince US (QUNC-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 14 hours ago - at 12/21/2024 04:21PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 14 hours ago - at 12/21/2024 04:16PM

We are currently investigating an issue causing some orders of Quince US (QUNC-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 14 hours ago - at 12/21/2024 04:16PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 14 hours ago - at 12/21/2024 04:11PM

We are currently investigating an issue causing some orders of Quince US (QUNC-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 14 hours ago - at 12/21/2024 04:11PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 14 hours ago - at 12/21/2024 04:06PM

We are currently investigating an issue causing some orders of Quince US (QUNC-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

MONITORING about 15 hours ago - at 12/21/2024 04:06PM

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

INVESTIGATING about 15 hours ago - at 12/21/2024 04:01PM

We are currently investigating an issue causing some orders of Quince US (QUNC-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

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