Outage in Xendit

Delayed VA Payment Callbacks From Transactions During Scheduled Maintenance

Resolved Minor
December 06, 2023 - Started 11 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating delayed callbacks from VA payments made during our scheduled maintenance window from 3am-5am today, 7 December 2023. Callback delays up to 30 minutes were expected but some customers may see delayed callbacks longer than 30 minutes. Only VA transactions between 3am and 5am WIB were potentially impacted. Currently, VA payment callbacks are operating normally. We advise customers to: 1. Continue using VA for new payments 2. Monitor transactions made between 3am and 5am for a callback while we work on and resolve this issue. Thank you.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 12/07/2023 05:38AM

All delayed callbacks associated with VA payments between 3am and 5am WIB have been executed.

VA payments are operating normally.

MONITORING 11 months ago - at 12/07/2023 01:37AM

We have implemented a fix for the delayed VA callbacks associated with some VA payments made between 3am and 5am WIB. Most callbacks have been completed and we will update when we have verified that all callbacks have been sent.

VA payment callbacks continue to operate normally. Only VA transaction callbacks between 3am and 5am WIB were potentially impacted.

We advise customers to:
1. Continue using VA for new payments
2. Monitor transactions made between 3am and 5am for a callback while we work on and resolve this issue.

INVESTIGATING 11 months ago - at 12/06/2023 11:47PM

We are currently investigating delayed callbacks from VA payments made during our scheduled maintenance window from 3am-5am today, 7 December 2023. Callback delays up to 30 minutes were expected but some customers may see delayed callbacks longer than 30 minutes.

Only VA transactions between 3am and 5am WIB were potentially impacted.

Currently, VA payment callbacks are operating normally.

We advise customers to:
1. Continue using VA for new payments
2. Monitor transactions made between 3am and 5am for a callback while we work on and resolve this issue.

Thank you.

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