Outage in Atlassian Developer

Forge Custom Fields used on create issue dialog prevent issue creation

Resolved Major
December 21, 2023 - Started 5 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We have identified a problem with Forge custom fields in Jira Cloud where create issue dialog with Forge custom fields cannot be submitted. The problem is limited to custom fields and custom field types with UI Kit renderer, Custom UI ones are not affected. We are working on the fix and will provide another update by 16:00 UTC.
Components affected
Atlassian Developer Jira Cloud APIs
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/21/2023 11:01PM

The impact of this incident has been mitigated. Forge custom fields in Jira Cloud are no longer blocking creation of issues. It was resolved by deploying hotfix to all production environments.

We apologize for any inconveniences this may have caused you and your team. We are committed to finding and preventing the root cause of the issue.

IDENTIFIED 5 months ago - at 12/21/2023 06:44PM

We have identified the fix for the problem and are currently going through the deployment pipeline

We will provide another update by 20:30 UTC, in 2 hours from now.

INVESTIGATING 5 months ago - at 12/21/2023 04:23PM

We have identified a possible solution to the issue with Forge custom fields with UI Kit renderer. It's currently under verification.

We will provide another update by 18:30 UTC, in 2 hours from now.

IDENTIFIED 5 months ago - at 12/21/2023 02:51PM

We have identified a problem with Forge custom fields in Jira Cloud where create issue dialog with Forge custom fields cannot be submitted. The problem is limited to custom fields and custom field types with UI Kit renderer, Custom UI ones are not affected.

We are working on the fix and will provide another update by 16:00 UTC.

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