Outage in Bazaarvoice

Degradation - Configuration Hub

Resolved Minor
June 01, 2022 - Started almost 2 years ago - Lasted less than a minute
Official incident page

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Outage Details

Bazaarvoice has identified that the "Email Configuration" (aka "Configure Messages") section of the Configuration Hub is currently missing in the French, German, Spanish, and Japanese versions of the tool. Some affected clients may be able to edit their email settings by switching to the English version of the Configuration tool. Bazaarvoice currently is working to identify the root cause. NEXT UPDATE: Thurs. June 2, 2022 at 5pm CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Components affected
Bazaarvoice Configuration Hub
Latest Updates ( sorted recent to last )
INVESTIGATING almost 2 years ago - at 06/01/2022 08:50PM

Bazaarvoice has identified that the "Email Configuration" (aka "Configure Messages") section of the Configuration Hub is currently missing in the French, German, Spanish, and Japanese versions of the tool. Some affected clients may be able to edit their email settings by switching to the English version of the Configuration tool. Bazaarvoice currently is working to identify the root cause.

NEXT UPDATE:
Thurs. June 2, 2022 at 5pm CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

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