Outage in Blackbaud

Active Issue Alert – Blackbaud eTapestry® - 000522551

Resolved Minor
April 09, 2024 - Started 24 days ago - Lasted 3 days
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud eTapestry
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 04/12/2024 06:45PM

An issue impacting some of our customers causing intermittent slowness is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

MONITORING 21 days ago - at 04/12/2024 01:37PM

We have identified an issue impacting some of our customers causing intermittent slowness. Our engineers are continuing to investigate the root cause. Further updates will be released by 10:00 AM ET on 04/15/2024.

MONITORING 22 days ago - at 04/11/2024 06:13PM

We have identified an issue impacting some of our customers causing intermittent slowness. The issue has resurfaced today and our engineers have mitigated impact. Our engineers are continuing to investigate the root cause. Further updates will be released by 10:00 AM ET on 04/12/2024.

MONITORING 23 days ago - at 04/10/2024 02:39PM

We have identified an issue impacting some of our customers causing intermittent slowness. The issue has resurfaced today and our engineers have mitigated impact. Our engineers are continuing to investigate the root cause. Further updates will be released by 10:00 AM ET on 04/11/2024.

IDENTIFIED 24 days ago - at 04/10/2024 11:39AM

We have identified an issue impacting some of our customers causing intermittent slowness. The issue has resurfaced today and our engineers have mitigated impact. Our engineers will continue to investigate and review additional data. Please continue to reference this page for updates.

IDENTIFIED 24 days ago - at 04/10/2024 11:14AM

We have identified an issue impacting some of our customers causing intermittent slowness. The issue has resurfaced today and our engineers are currently working to mitigate the issue. Our engineers will continue to investigate and review additional data. Please continue to reference this page for updates.

MONITORING 24 days ago - at 04/09/2024 06:17PM

We have identified an issue impacting some of our customers causing intermittent slowness. The fix has been implemented and we are continuing to monitor the results. At this time, the slowness has been mitigated. Please continue to reference this page for updates.

MONITORING 24 days ago - at 04/09/2024 05:35PM

We have identified an issue impacting some of our customers causing intermittent slowness. The fix has been implemented and we are continuing to monitor the results. At this time, the slowness has been mitigated. Further updates will be released at 10:00 AM ET on 04/10/2024.

MONITORING 24 days ago - at 04/09/2024 04:03PM

We have identified an issue impacting some of our customers causing intermittent slowness. A fix has been implemented and we are continuing to monitor the results. Please continue to reference this page for updates.

MONITORING 24 days ago - at 04/09/2024 03:32PM

We have identified an issue impacting some of our customers causing intermittent slowness. A fix has been implemented and we are monitoring the results. Please continue to reference this page for updates.

IDENTIFIED 24 days ago - at 04/09/2024 03:25PM

We have identified an issue impacting some of our customers causing intermittent slowness. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.

INVESTIGATING 24 days ago - at 04/09/2024 03:17PM

We have identified an issue impacting some of our customers causing intermittent slowness. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 24 days ago - at 04/09/2024 01:28PM

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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