Call failures in BHive and GoContact platforms

This issue has been fully resolved. Our services are now operating normally.

We are continuing to monitor for any further issues.

All GoContact clusters are now fully available, we will continue to monitor all activity and mitigate any collateral issues that might arise

GoContact Cloud3 is currently up and being monitored. We are continuing to work on restoring service to the other Clouds.

GoContact Cloud4 is currently up and being monitored. We are continuing to work on restoring service to the other Clouds.

GoContact Cloud1 is currently up and being monitored. We are continuing to work on restoring service to the other Clouds.

GoContact Cloud2 is currently up and being monitored. We are continuing to work on restoring service to the other Clouds.

We are continuing to work on completing the DR activation for GoContact

We are continuing to work on completing the DR activation for GoContact

We are continuing to work on a fix for this issue.

We are continuing to work on completing the DR activation for GoContact

BHive calls are restored, we continue to work on GoContact access

Still working on resolving the issue, we expect to have the BHive platform available for calling in the next 20 minutes and GoContact in the next 60 minutes

The issue has been identified and a fix is being implemented.

We've identified an issue with placing or receiving calls in BHive, we've identified the root cause and are working on a solution to resolve the issue