Outage in Broadvoice

Incident Alert: Investigating Issue with - ES Cloud1 Down

Resolved Major
April 30, 2024 - Started 17 days ago - Lasted about 1 hour
Official incident page

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Outage Details

INVESTIGATING Details: We have become aware of a potential issue affecting ES Cloud1. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available. Initial Impact Assessment: ES Cloud1 Services Down Actions Initiated: - Incident Response Team engaged - Initial diagnostics commenced
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 04/30/2024 11:54AM

Details:
The issue with ES Cloud1 Down has been fully resolved and normal service has been restored.

Summary of Incident:
- Cause: Several services went down at ES Cloud1
- Actions Taken: Validation of the status of the services, databases to ensure the good health.

MONITORING 17 days ago - at 04/30/2024 11:16AM

Details:
We are currently monitoring the situation closely to ensure stability and effectiveness of the solution.

Ongoing Actions:
- Monitoring system performance and stability
- Conducting additional checks to prevent recurrence

Please continue to report any anomalies you may experience.

INVESTIGATING 17 days ago - at 04/30/2024 11:05AM

INVESTIGATING
Details:
We have become aware of a potential issue affecting ES Cloud1. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available.

Initial Impact Assessment:
ES Cloud1 Services Down

Actions Initiated:
- Incident Response Team engaged
- Initial diagnostics commenced

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