Outage in ClickSend

Transactional Emails Not Sending and Deferred

Resolved Minor
September 29, 2023 - Started 8 months ago - Lasted 3 days
Official incident page

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Outage Details

We are currently experiencing delays in the delivery of transactional emails, and some emails may be in a deferred status. Our team is actively investigating the issue and working to resolve it as quickly as possible.
Components affected
ClickSend Email
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 10/02/2023 01:30AM

We are pleased to inform you that the recent issue reported [Mentioned Issue here] by some of our users has been successfully identified, fixed, and resolved by our technical support team.

Issue Details:
[Add details of Major Incident here] Upon receiving reports, our team immediately initiated investigations to pinpoint the root cause of the problem.

Resolution Steps:
We identified that the issue stemmed from [Mentioned the resolution steps, if any] Our technical support specialists implemented the necessary adjustments to ensure our services are up and running again.

Preventive Measures:
To avoid any recurrence of this issue, we have implemented additional monitoring mechanisms to proactively detect and address any potential configuration conflicts or anomalies in our systems.

If you encounter any further technical concerns or have any questions, please do not hesitate to contact our support team via chat we are available 24/7 to assist you.

INVESTIGATING 8 months ago - at 09/29/2023 10:35AM

We are currently experiencing delays in the delivery of transactional emails, and some emails may be in a deferred status. Our team is actively investigating the issue and working to resolve it as quickly as possible.

Latest ClickSend outages

Messenger sync issues - 17 days ago
Issue with MMS sending - about 2 months ago
SMS and MMS Delays - 3 months ago
MMS Degradation - 3 months ago

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