Outage in CloudTalk

Call history in Dashboard might not be visible for EU customers

Resolved Major
January 03, 2024 - Started 4 months ago - Lasted 1 day
Official incident page

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Outage Details

Call history in Dashboard might not be visible for EU customers. Data will be restored.
Components affected
CloudTalk Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/04/2024 02:06PM

This incident has been resolved.

MONITORING 4 months ago - at 01/04/2024 12:04PM

Majority of call history records recovered

MONITORING 4 months ago - at 01/04/2024 07:07AM

Issue has been resolved on 3rd January at 8:00 PM CET. Call history data are being restored now.

INVESTIGATING 4 months ago - at 01/03/2024 03:34PM

The team is investigating potential root cause.

INVESTIGATING 4 months ago - at 01/03/2024 02:34PM

Root cause investigation still in progress. Missing call history will be recovered then.

INVESTIGATING 4 months ago - at 01/03/2024 01:04PM

The issue is still persisting, we are looking for a root cause.

MONITORING 4 months ago - at 01/03/2024 10:53AM

Issue is resolved, the missing call history records are being restored.

IDENTIFIED 4 months ago - at 01/03/2024 09:36AM

The issue is identified and fix is being implemented

INVESTIGATING 4 months ago - at 01/03/2024 09:15AM

Call history in Dashboard might not be visible for EU customers. Data will be restored.

Latest CloudTalk outages

Higher dialing times in U.S. and Canada - 2 days ago
Call history not available for 0:20-1:20 CEST May 3rd - 14 days ago
Dashboard has degraded performance - 29 days ago
CloudTalk dashboard is unavailable - about 2 months ago
Calling applications degradated performance - 3 months ago

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