Outage in Customer.io

Issues with drag and drop editor

Resolved Major
July 09, 2023 - Started 10 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing issues with our drag and drop editor and are investigating the root cause. Our rich text and code editors are unaffected. All other systems are operational and no loss of data is being experienced.
Components affected
Customer.io Drag and drop email composer
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/09/2023 08:26PM

This issue has been resolved and the drag and drop editor is working normally again.

IDENTIFIED 10 months ago - at 07/09/2023 08:07PM

We are continuing to work with our vendor on a solution to the issue.

IDENTIFIED 10 months ago - at 07/09/2023 07:19PM

We have identified the issue with our vendor. We are working with them to find a solution.

INVESTIGATING 10 months ago - at 07/09/2023 06:23PM

We are currently experiencing issues with our drag and drop editor and are investigating the root cause. Our rich text and code editors are unaffected. All other systems are operational and no loss of data is being experienced.

Latest Customer.io outages

Some users are seeing email delays in the US. EU is not impacted. No other features and functionalities are impacted. - 2 days ago
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Outgoing email sends failing - 24 days ago
US Data Center — Editor previews are not working, email code editor is timing out. All other functionalities are working and there is no data loss. - 25 days ago
Processing delays - 26 days ago

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