Is Customer.io Down? Check current status

Check if Customer.io is down, official outages, user-reported issues, and outages map.

Current Customer.io status

Customer.io is working normally

Updated from Customer.io official status page

Customer.io not working for you?

Customer.io service health. Issues reported in the last 24 hours

Working Normally
Possible Incident
Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Customer.io status data.

Customer.io Outage Map

View Customer.io Outage Reports Map

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Customer.io recent outages and downtime history

IsDown has tracked 214 incidents since started monitoring Customer.io status in April 2020. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date Incident Duration
Oct 08, 2025
05:46 PM CEST
Major
Issue with Design Studio
We are currently experiencing an issue for all customers where Design Studio is not available. W...
31 minutes
Oct 06, 2025
05:10 PM CEST
Minor
Some US customers may be impacted by data delays and UI errors
We are currently investigating an issue that may delay data processing and cause UI errors for so...
32 minutes
Sep 30, 2025
11:10 PM CEST
Minor
Some customers in the US are experiencing delays
We have identified an issue that may cause some customers with accounts in the US to experience d...
12 minutes
Sep 26, 2025
06:17 PM CEST
Minor
Some customers in our EU region are experiencing delays
Our engineers identified an issue that may cause some customers with accounts in our EU may to ex...
35 minutes
Sep 26, 2025
04:59 PM CEST
Minor
Some customers in our EU region are experiencing delays
We are currently working to resolve this issue, and the UI may be inaccessible for a short time.
about 1 hour
Sep 13, 2025
04:01 PM CEST
Minor
Some customers in our US region are experiencing delays
We are currently investigating this issue.
29 minutes
Sep 13, 2025
02:18 AM CEST
Minor
Some customers in our US region are experiencing delays
Our engineers have identified that some customers may be experiencing delays with data processing...
8 minutes
Sep 12, 2025
09:02 PM CEST
Minor
Some customers in our US region are experiencing delays
Our engineers have identified that some customers may be experiencing delays with data processing...
19 minutes
Aug 28, 2025
03:02 PM CEST
Minor
Some customers are experiencing delays with import processing
Our engineers have identified that some customers may be experiencing delays with their import pr...
about 1 hour
Aug 28, 2025
10:41 AM CEST
Minor
Some Data Warehouse Sync Exports are unexpectedly failing.
Our team has identified an issue that has temporarily affected exports from our Data Warehouse Sy...
about 1 hour
Sign up to check more outage history

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Customer.io reported issues and comments

  • Matthew - Can't access fly.customer.io.

  • Alex - cannot access fly.customer.io - page does not load.

  • George - https://fly.customer.io/errors/unknown says page doesn't exsit.

  • Benjamin - Cannot log in. It keeps saying "restoring your session" in the window where I was logged in or "unable to log in, try again later" in a private window..

  • Amanda - I can't log in. It just loads forever.

  • Evan - Can't access the platform, spinning wheel of death.

  • Simon - cant login - CORS exception.

  • jane - can't access at all. is showing "loading" screen and nothing else.

  • Tricia - can't even load the page or log in.

  • Gio - Can't save or update campaigns.

  • Jared - Can't get messages to save or update..

  • Clarence - I Made order with copper 06/16/24 Clarence vanterpool -vanterpool353@gmail.com.

  • James - Sign in page not appearing.

  • Amie - isn't firing off the email to log in, when i refresh, stays on the last page.

  • Sam - Stuck on a loading screen upon login.

  • Simileoluwa - I cannot log in into my company's io account. .

  • Pml - Blank page after login in.

  • Dovi - blank white screen.

Customer.io components or services current status

Component Status
Javascript Tracker OK
Data Collection OK
Data Processing OK
Message Sending OK
Management Interface OK
Knowledge Base OK
Third-Party Services OK
Google Cloud Platform OK

Customer.io related services and alternatives

Services commonly monitored together with Customer.io and alternatives

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AWS

OK
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Google Workspace

Google Workspace

OK
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Intercom US

Intercom US

OK
0 incidents in the last 30 days
Stripe

Stripe

OK
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Segment

Segment

OK
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Slack

Slack

OK
0 incidents in the last 30 days
Datadog US1

Datadog US1

OK
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Twilio

Twilio

MINOR
0 incidents in the last 30 days
Google Cloud

Google Cloud

OK
0 incidents in the last 30 days
PayPal

PayPal

OK
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Postmark

Postmark

OK
0 incidents in the last 30 days
SendGrid

SendGrid

OK
0 incidents in the last 30 days
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Customer.io is a marketing automation platform that enables users to create, send, and manage targeted email campaigns with features like a drag-and-drop composer and image uploads.

Monitoring Customer.io since April 2020

Tracking 15 Customer.io services and regions

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Check their status page.

50 incidents in 2025

Frequently Asked Questions

Is Customer.io down today?

Customer.io isn't down. You can check Customer.io status and incident details on the top of the page. IsDown continuously monitors Customer.io official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Customer.io status?

Customer.io is currently operational. You can check Customer.io status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Customer.io outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Customer.io down today or just slow?

Currently there's no report of Customer.io being slow. Check on the top of the page if there are any reported problems by other users.

How are Customer.io outages detected?

IsDown monitors the Customer.io official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Customer.io having an outage right now?

Customer.io last outage was on October 08, 2025 with the title "Issue with Design Studio"

How to check if Customer.io is down?

Why use IsDown to monitor Customer.io instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Customer.io and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Customer.io?

IsDown and DownDetector help users determine if Customer.io is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Customer.io's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Why use IsDown to monitor Customer.io?

Compared to Customer.io's official status page IsDown offers way more control and visibility over what's going on.

  1. Monitoring not only Customer.io's official status page but also 4,522+ other services

    We aggregate the status of all the services you've dependent on. Have a clear view of all your dependencies and their status.

  2. We monitor not only official information but also crowdsourced reports

    We send you an alert whenever we detect a new incident from official sources or crowdsourced reports. You will be the first to know when there is an issue with your dependencies.

  3. Create a status pages or send the data to where you need it

    Aggregate all the status information in one status page (public or private). You can also send the information and alerts to your team's tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.

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