Check if Customer.io Data Processing is down, official outages, user-reported issues, and outages map.
Customer.io Data Processing is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Customer.io status data.
IsDown has tracked 35 incidents for Customer.io Data Processing since started monitoring Customer.io status in April 2020. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
Date | Incident | Duration |
---|---|---|
Oct 06, 2025
11:10 AM EDT
|
Minor
We are currently investigating an issue that may delay data processing and cause UI errors for so...
|
32 minutes |
Sep 30, 2025
05:10 PM EDT
|
Minor
We have identified an issue that may cause some customers with accounts in the US to experience d...
|
12 minutes |
Sep 26, 2025
12:17 PM EDT
|
Minor
Our engineers identified an issue that may cause some customers with accounts in our EU may to ex...
|
35 minutes |
Sep 26, 2025
10:59 AM EDT
|
Minor
We are currently working to resolve this issue, and the UI may be inaccessible for a short time.
|
about 1 hour |
Sep 12, 2025
08:18 PM EDT
|
Minor
Our engineers have identified that some customers may be experiencing delays with data processing...
|
8 minutes |
Sep 12, 2025
03:02 PM EDT
|
Minor
Our engineers have identified that some customers may be experiencing delays with data processing...
|
19 minutes |
Aug 28, 2025
09:02 AM EDT
|
Minor
Our engineers have identified that some customers may be experiencing delays with their import pr...
|
about 1 hour |
Aug 24, 2025
11:31 AM EDT
|
Minor
US Customers using mobile sdk, javascript calls, and cdp api may experience errors with calls to ...
We are currently investigating this issue.
|
about 1 hour |
Aug 18, 2025
06:06 PM EDT
|
Minor
The Customer.io UI was failing to load, and API requests were failing for certain customers. Engi...
|
21 minutes |
Jul 17, 2025
11:50 PM EDT
|
Minor
We are currently investigating data ingestion degradation.
|
about 1 hour |
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Data Processing in Customer.io handles the ingestion, transformation, and segmentation of customer data to enable targeted, automated messaging campaigns.
Monitoring Customer.io since April 2020
Data Processing is part of Customer.io. Check the Customer.io's status.
14 incidents in 2025
Customer.io Data Processing isn't down. You can check Customer.io Data Processing status and incident details on the top of the page. IsDown continuously monitors Customer.io Data Processing official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Customer.io Data Processing is currently operational. You can check Customer.io Data Processing status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Customer.io Data Processing being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Customer.io Data Processing official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Customer.io Data Processing last outage was on October 06, 2025 with the title "Some US customers may be impacted by data delays and UI errors"
IsDown and DownDetector help users determine if Customer.io is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Customer.io's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
We check the status of the services you're monitoring every few minutes. We aggregate the status and outage information and normalize it. We also collect crowdsourced information to provide early warning signs.
We send you an alert whenever we detect a new incident or an update on the status of the services you're monitoring. You can customize the alerts to your needs to avoid alert fatigue.
Aggregate all the status information in a straightforward dashboard or internal status page. You can also send the information and alerts to your team's communication/monitoring/incident management tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.
IsDown offers an easy way to monitor Customer.io with maximum flexibility
IsDown monitors Data Processing for major outages. A major outage is when Data Processing experiences a critical issue that severely affects one or more services/regions. When Customer.io marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Customer.io status page for minor outages. A minor outage is when Data Processing experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Customer.io status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Customer.io publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Customer.io and all their 15 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Customer.io and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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