Outage in Customer.io

Some US customers may be impacted by data delays and UI errors

Resolved Minor
October 06, 2025 - Started about 1 month ago - Lasted 32 minutes
Official incident page

Incident Report

We are currently investigating an issue that may delay data processing and cause UI errors for some US customers, we do not anticipate any data loss.
Components affected
Customer.io Data Processing Customer.io Management Interface

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/06/2025 03:39PM

This incident has been resolved.

MONITORING about 1 month ago - at 10/06/2025 03:26PM

We have identified the issue and are currently monitoring a fix.

INVESTIGATING about 1 month ago - at 10/06/2025 03:10PM

We are currently investigating an issue that may delay data processing and cause UI errors for some US customers, we do not anticipate any data loss.

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