Outage in Customer.io
Customer.io UI is currently unavailable for some customers
Resolved MinorIncident Report
Summary AI Generated
Customer.io experienced a UI availability issue where some workspaces failed to load properly, affecting the management interface for certain customers. The incident lasted 49 minutes while engineers investigated and resolved the loading problems. The service was restored and monitored before being marked as fully resolved.
Our engineers are looking into an issue where some workspaces aren't loading as expected. We're working to get this resolved and will post an update soon. Thank you for your patience!
Components affected
Customer.io Management InterfaceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 15 hours ago - at 04/20/2026 05:35PM
This incident is now resolved. Thank you for your patience and understanding!
MONITORING
about 16 hours ago - at 04/20/2026 05:03PM
The UI is available as expected, and we are monitoring before marking this as fully resolved. Thank you again for your patience!
INVESTIGATING
about 16 hours ago - at 04/20/2026 04:55PM
Our engineers are looking into an issue where some workspaces aren't loading as expected. We're working to get this resolved and will post an update soon. Thank you for your patience!
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