Outage in Customer.io
Some customers are experiencing data processing delays
Resolved MinorIncident Report
Summary AI Generated
Customer.io experienced a 2.5-hour data processing delay affecting customers in the EU region. Engineers identified the root cause and implemented a fix, which was monitored before the incident was confirmed resolved. No user reports of broader impact were provided beyond the data processing disruption.
Our engineers are currently looking into an issue that is causing data processing delays for some customers in our EU region. Thank you for patience and we apologize for the inconvenience.
Components affected
Customer.io Data ProcessingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 07/15/2026 07:46PM
This incident is resolved. Thank you for your patience!
MONITORING
9 days ago - at 07/15/2026 05:51PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
9 days ago - at 07/15/2026 05:35PM
We've identified the cause of the event processing delays and our team is working on a fix. Thank you for your patience and we'll update again as we make progress.
INVESTIGATING
9 days ago - at 07/15/2026 05:19PM
Our engineers are currently looking into an issue that is causing data processing delays for some customers in our EU region. Thank you for patience and we apologize for the inconvenience.
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