Outage in Customer.io
Customer.io UI is currently unavailable for some customers
Resolved MinorIncident Report
Summary AI Generated
Customer.io's workspace UI (fly.customer.io) was inaccessible for some customers for approximately 27 minutes. Only the Management Interface was affected; data processing and message sending continued to function normally throughout the incident. The issue was identified and resolved without further impact.
Our team is aware of an issue with reaching the workspace UI (fly.customer.io) and are actively looking into it. We appreciate your patience and will be back with an update soon.
Components affected
Customer.io Management InterfaceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/27/2026 07:36PM
Thank you for your patience while we investigated; this issue is now resolved.
IDENTIFIED
4 days ago - at 10/27/2026 07:29PM
Our team has identified the issue. This only affected accessing the UI; data processing and message sending were not affected.
INVESTIGATING
4 days ago - at 10/27/2026 07:11PM
Our team is aware of an issue with reaching the workspace UI (fly.customer.io) and are actively looking into it. We appreciate your patience and will be back with an update soon.
Latest Customer.io outages
Some customers may experience delays in message sending - about 1 month ago
Reduced Deliverability to Microsoft-Hosted Email Addresses - about 2 months ago
Investigating issues with the Agent - about 2 months ago
Customer.io UI is inaccessible - 3 months ago
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