Outage in Customer.io
Delays in processing and UI inaccessible for some customers in the US datacentre
Resolved MinorIncident Report
Summary AI Generated
Customer.io experienced a 29-minute incident affecting a subset of US datacenter customers, causing delays in data processing and making the management interface inaccessible. Both the Data Processing and Management Interface components were impacted. The incident was resolved within the same hour, restoring normal operations.
Our team is currently investigating an issue that is causing some delays in data processing. This impacts a small subset of customers in the US datacentre.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 08/03/2026 07:42AM
This incident has been resolved. Thanks for your patience.
INVESTIGATING
5 days ago - at 08/03/2026 07:20AM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 08/03/2026 07:17AM
Our team is currently investigating an issue that is causing some delays in data processing. This impacts a small subset of customers in the US datacentre.
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