Outage in Customer.io
Issues accessing EU accounts
Resolved MajorIncident Report
Summary AI Generated
EU-based Customer.io accounts and API access experienced a major outage affecting the Management Interface for approximately 17 minutes. Data processing and data loss were not impacted. The issue was identified and resolved quickly, with a fix implemented and confirmed within the incident window.
We are currently investigating an issue impacting access to EU accounts and API access. There is no impact with data processing or data loss.
Components affected
Customer.io Management InterfaceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 07/31/2026 02:39PM
This incident is resolved.
MONITORING
8 days ago - at 07/31/2026 02:33PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
8 days ago - at 07/31/2026 02:29PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
8 days ago - at 07/31/2026 02:24PM
We are currently investigating an issue impacting access to EU accounts and API access. There is no impact with data processing or data loss.
Latest Customer.io outages
Customer.io UI is inaccessible - 2 days ago
Some EU users are experiencing delays in processing - 16 days ago
Delays in message sending - 18 days ago
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