Outage in Customer.io
Investigating issues with the Agent
Resolved MinorIncident Report
Summary AI Generated
Customer.io experienced a brief 5-minute incident where the Agent feature delivered degraded performance. The team identified the issue and implemented a fix. The incident was fully resolved shortly after being detected.
Our team has found an issue causing degraded experiences for interactions with the Agent within customer.io. We are working on a fix now.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/03/2026 05:34PM
This incident has been resolved.
IDENTIFIED
1 day ago - at 09/03/2026 05:29PM
Our team has found an issue causing degraded experiences for interactions with the Agent within customer.io. We are working on a fix now.
Latest Customer.io outages
Reduced Deliverability to Microsoft-Hosted Email Addresses - about 17 hours ago
Customer.io UI is inaccessible - about 1 month ago
Delays in processing and UI inaccessible for some customers in the US datacentre - about 1 month ago
Issues accessing EU accounts - about 1 month ago
Some EU users are experiencing delays in processing - about 1 month ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
