Outage in Customer.io
Delays processing send events in some environments
Resolved MinorIncident Report
Summary AI Generated
Customer.io experienced a 41-minute incident where increased backend load caused delays in processing message sends across some environments. A fix was deployed, and the team worked through the backlog before fully resolving the issue. Message sending returned to normal with all delays mitigated by the end of the incident.
We're monitoring increased load on our backend that is causing a delay in processing sends. We are actively monitoring the issue and will share updates accordingly.
Components affected
Customer.io Message SendingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 07/10/2026 06:08PM
This incident has been resolved and any delays have been fully mitigated.
MONITORING
14 days ago - at 07/10/2026 05:45PM
A fix has been deployed and we are processing through any delay backlogs. We are continuing to monitor but expect delays to reduce shortly.
IDENTIFIED
14 days ago - at 07/10/2026 05:28PM
We're monitoring increased load on our backend that is causing a delay in processing sends. We are actively monitoring the issue and will share updates accordingly.
Latest Customer.io outages
Delays in message sending - 4 days ago
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