Outage in Customer.io

Some EU users are experiencing delays in processing

Resolved Minor

July 23, 2026 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

**Customer.io EU Processing Delays** Customer.io experienced a 1.6-hour incident affecting EU customers, causing UI slowness and processing delays across the Data Processing and Management Interface components. The team identified and deployed a fix, then worked to recover delayed backlogs while monitoring stability. The incident was fully resolved with all systems returning to normal operation.

Our team is looking into a problem affecting UI slowness and processing delays for some EU customers.

Components affected

Customer.io Data Processing Customer.io Management Interface

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 07/23/2026 10:04AM

This incident has been resolved. Thanks a lot for your patience while we worked on a fix here.

MONITORING 1 day ago - at 07/23/2026 09:29AM

A fix has been deployed, and we are recovering any delayed backlogs. We are continuing to monitor the results.

IDENTIFIED 1 day ago - at 07/23/2026 09:16AM

A fix has been implemented and we are monitoring the results. Thanks for your patience and we'll continue to update as we make progress

INVESTIGATING 1 day ago - at 07/23/2026 08:27AM

Our team is looking into a problem affecting UI slowness and processing delays for some EU customers.

Latest Customer.io outages

Some customers are experiencing data processing and message-sending delays - 4 days ago

Delays in message sending - 4 days ago

Some customers are experiencing data processing delays - 9 days ago

Delays processing send events in some environments - 14 days ago

User Interface is currently unavailable for some users in EU. Data processing delays - 22 days ago

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