Outage in Customer.io
Some customers in our EU region may experience errors and delays
Resolved MinorIncident Report
Summary AI Generated
Customer.io experienced a 29-minute incident in their EU region where some workspaces failed to load properly, causing delays in data processing and deliveries. The issue affected the Data Collection, Data Processing, and Management Interface components. Engineers identified and resolved the problem, restoring normal UI functionality and service operations.
Our engineers are looking into an issue where some workspaces aren't loading as expected. Processing and deliveries may be delayed. We're working to get this resolved and will post an update soon. Thank you for your patience!
Components affected
Customer.io Data Collection Customer.io Data Processing Customer.io Management InterfaceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/06/2026 04:26PM
This incident has been resolved.
MONITORING
1 day ago - at 05/06/2026 04:14PM
The UI is available as expected, and we are monitoring before marking this as fully resolved. Thank you again for your patience!
IDENTIFIED
1 day ago - at 05/06/2026 04:00PM
Our engineers are looking into an issue where some workspaces aren't loading as expected. Processing and deliveries may be delayed. We're working to get this resolved and will post an update soon. Thank you for your patience!
Latest Customer.io outages
Delay in Salesforce & Hubspot data-in integrations - 18 days ago
Integration Destinations UI Disruption - 25 days ago
EU Region API Processing Delays - about 1 month ago
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