Outage in Customer.io

Some US customers may be impacted by data delays and UI errors

Resolved Major
October 30, 2025 - Started 3 days ago - Lasted about 5 hours
Official incident page

Incident Report

Some US customers will experience errors in the UI and delays in data processing and sending. We do not anticipate any data loss.
Components affected
Customer.io Management Interface Customer.io Data Processing Customer.io Message Sending

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/30/2025 09:58PM

This incident has been resolved.

MONITORING 3 days ago - at 10/30/2025 09:48PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 10/30/2025 09:11PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 10/30/2025 08:41PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 10/30/2025 08:11PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 10/30/2025 08:03PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 10/30/2025 07:34PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 10/30/2025 07:03PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 10/30/2025 06:34PM

The issue has been identified and a fix is being worked on. Some US customers will continue to experience errors in the UI and delays in data processing and sending. No data loss is anticipated.

INVESTIGATING 3 days ago - at 10/30/2025 06:05PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 10/30/2025 05:25PM

Some US customers will experience errors in the UI and delays in data processing and sending. We do not anticipate any data loss.

Latest Customer.io outages

Issue preventing some workspaces from loading in the US - 1 day ago
Delayed Workspace Performance - 4 days ago
Integrations pages are currently not loading - 4 days ago
Intermittent loading issues in the Customer.io UI - 4 days ago
Delayed Workspace Performance - 10 days ago

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