Outage in Customer.io
Delays in processing requests
Resolved MinorIncident Report
Summary AI Generated
Customer.io experienced delays in data processing and message sending across both EU and US systems for 35 minutes. Approximately 5% of customers encountered delays of up to 40 minutes in their requests being processed. The issue was identified and resolved after processing through the accumulated backlog of requests.
Our team is aware of an issue affecting Customer IO EU and US systems . We are looking into this and gathering more details.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/10/2026 05:17AM
This incident has been resolved.
MONITORING
3 days ago - at 06/10/2026 05:15AM
5% of our customers could have experience delays up to 40minutes, but going forward everything is working correctly
INVESTIGATING
3 days ago - at 06/10/2026 04:56AM
Identified the issue, still processing backlog
INVESTIGATING
3 days ago - at 06/10/2026 04:45AM
Our team is aware of an issue affecting Customer IO EU and US systems . We are looking into this and gathering more details.
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