Customer.io experienced delays in data processing and message sending across both EU and US systems for 35 minutes. Approximately 5% of customers encountered delays of up to 40 minutes in their requests being processed. The issue was identified and resolved after processing through the accumulated backlog of requests.
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This incident has been resolved.
5% of our customers could have experience delays up to 40minutes, but going forward everything is working correctly
Identified the issue, still processing backlog
Our team is aware of an issue affecting Customer IO EU and US systems . We are looking into this and gathering more details.
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