Outage in Customer.io
AI Agent and LLM Campaign Actions Disruption
Resolved MinorIncident Report
Summary AI Generated
Customer.io experienced a disruption affecting AI Agent and LLM campaign actions, causing delays and service interruptions for customers using these features. The engineering team identified the root cause and implemented a fix. The incident was fully resolved after 1.1 hours of downtime.
We are currently investigating an issue affecting our AI Agent and LLM actions within campaigns. Some customers may be experiencing disruption or delays with these features. We will provide an update as soon as we have more information. Thank you for your patience!
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/09/2026 04:56PM
This incident has been resolved.
MONITORING
3 days ago - at 06/09/2026 04:47PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 06/09/2026 04:33PM
Our engineers have identified the issue that is causing disruption. We are working on a resolution and will provide an update shortly. Thank you for your patience.
INVESTIGATING
3 days ago - at 06/09/2026 03:49PM
We are currently investigating an issue affecting our AI Agent and LLM actions within campaigns. Some customers may be experiencing disruption or delays with these features. We will provide an update as soon as we have more information. Thank you for your patience!
Latest Customer.io outages
Delays in processing requests - 3 days ago
Customer.io UI is currently inaccessible - 8 days ago
UI inaccessible - 10 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
