Outage in Customer.io
UI inaccessible
Resolved MajorIncident Report
Summary AI Generated
Customer.io experienced a major outage affecting access to their management interface UI for 1.7 hours. The team deployed multiple fixes to address the UI access issues and additional related problems that affected some customers. The incident was fully resolved with normal system functionality restored.
Our team is aware of an issue affecting access to the Customer.io UI and we are working to identify the cause.
Components affected
Customer.io Management InterfaceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 06/02/2026 10:57PM
The issues affecting the UI have been resolved, and the system is functioning normally.
MONITORING
10 days ago - at 06/02/2026 10:43PM
We have rolled out a fix for the remaining UI-related issues and are watching system behavior closely.
IDENTIFIED
10 days ago - at 06/02/2026 10:25PM
Our team has identified additional UI-related issues affecting some customers. We are working on a fix now.
MONITORING
10 days ago - at 06/02/2026 09:33PM
A fix has been deployed for the issue affecting access to the UI. We are monitoring performance and customer feedback.
INVESTIGATING
10 days ago - at 06/02/2026 09:18PM
Our team is aware of an issue affecting access to the Customer.io UI and we are working to identify the cause.
Latest Customer.io outages
Delays in processing requests - 3 days ago
AI Agent and LLM Campaign Actions Disruption - 3 days ago
Customer.io UI is currently inaccessible - 8 days ago
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