Outage in Customer.io
Some customers seeing delays setting up Pipelines in new EU workspaces
Resolved MinorIncident Report
Summary AI Generated
Customer.io experienced delays in Pipeline setup for newly created workspaces in the EU region, causing customers to wait longer than expected for Pipelines to become available. The issue affected the Management Interface and lasted approximately 1.1 hours. A fix was implemented and the incident was resolved after monitoring confirmed the solution was working.
We are currently investigating a delay affecting the setup of Pipelines in newly created workspaces in our EU region. Customers creating new workspaces may experience longer than expected wait times before Pipelines become available.
Our team is actively working on this and we will post another update shortly. Thank you for your patience.
Components affected
Customer.io Management InterfaceTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 06/05/2026 01:35PM
This incident has been resolved.
MONITORING
7 days ago - at 06/05/2026 01:12PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
7 days ago - at 06/05/2026 12:57PM
We are currently investigating a delay affecting the setup of Pipelines in newly created workspaces in our EU region. Customers creating new workspaces may experience longer than expected wait times before Pipelines become available.
Our team is actively working on this and we will post another update shortly. Thank you for your patience.
Latest Customer.io outages
Delays in processing requests - 3 days ago
AI Agent and LLM Campaign Actions Disruption - 3 days ago
Customer.io UI is currently inaccessible - 8 days ago
UI inaccessible - 10 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
