Outage in Customer.io
Some customers are currently unable to access the account Billing page in our UI
Resolved MinorIncident Report
Summary AI Generated
For approximately 31 minutes, some Customer.io users were unable to load the Billing settings page in the management interface. The team identified and resolved the issue, restoring access before formally closing the incident.
We're looking into an issue where https://fly.customer.io/settings/billing/ isn't loading for some customers. We apologize for the inconvenience.
Components affected
Customer.io Management InterfaceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 06/18/2026 08:34PM
This incident has been resolved.
MONITORING
2 days ago - at 06/18/2026 08:29PM
We've identified the issue and access to the Billing page has been restored. We thank you for your patience!
INVESTIGATING
2 days ago - at 06/18/2026 08:06PM
We're looking into an issue where https://fly.customer.io/settings/billing/ isn't loading for some customers. We apologize for the inconvenience.
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