Outage in Customer.io

Delayed Workspace Performance

Resolved Minor
October 29, 2025 - Started 3 days ago - Lasted 11 minutes
Official incident page

Incident Report

We are currently investigating an issue where some customer may see delays in data processing and message sending in the US.
Components affected
Customer.io Data Processing Customer.io Message Sending Customer.io Management Interface

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/29/2025 08:12PM

This incident has been resolved.

MONITORING 3 days ago - at 10/29/2025 08:02PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 days ago - at 10/29/2025 08:02PM

We are currently investigating an issue where some customer may see delays in data processing and message sending in the US.

Latest Customer.io outages

Issue preventing some workspaces from loading in the US - 1 day ago
Some US customers may be impacted by data delays and UI errors - 2 days ago
Integrations pages are currently not loading - 3 days ago
Intermittent loading issues in the Customer.io UI - 3 days ago
Delayed Workspace Performance - 9 days ago

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