Outage in Customer.io
Some customers in our US region may experience errors and delays
Resolved MinorIncident Report
Summary AI Generated
Customer.io experienced a service incident affecting US-based customers for 33 minutes, causing UI errors and delays in data processing and message delivery. The team implemented a fix and monitored the system for stability before confirming full resolution of the issue.
We're currently investigating an issue that may be impacting some US-based customers, potentially causing UI errors along with delays in processing and message delivery. We appreciate your patience as our team works to get this resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 02/23/2026 08:42PM
This incident has been resolved. We greatly appreciate your patience!
MONITORING
8 days ago - at 02/23/2026 08:28PM
A fix has been implemented and we're continuing to monitor for stability. Thank you for your patience!
IDENTIFIED
8 days ago - at 02/23/2026 08:11PM
We're currently investigating an issue that may be impacting some US-based customers, potentially causing UI errors along with delays in processing and message delivery. We appreciate your patience as our team works to get this resolved.
Latest Customer.io outages
Reverse ETL syncs may experience delays in US - 18 days ago
Some customers are experiencing delays with message sending - about 1 month ago
Issue with downloading exports from our App API - about 1 month ago
Customers may be impacted by data delays - 3 months ago
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