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Outage in Customer.io

Forms submissions experiencing intermittent delays

Resolved Minor
November 21, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating reports of some Form submissions being delayed in the US and EU Data centers. Forms continue to function as expected.
Components affected
Customer.io Data Processing

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/21/2025 01:09PM

The issue has now been resolved.

MONITORING 3 months ago - at 11/21/2025 12:55PM

The issue has been identified and our team is currently monitoring the service.

INVESTIGATING 3 months ago - at 11/21/2025 12:37PM

We are continuing to investigate the issue.

INVESTIGATING 3 months ago - at 11/21/2025 11:46AM

We are investigating reports of some Form submissions being delayed in the US and EU Data centers. Forms continue to function as expected.

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