Outage in Customer.io

Forms submissions experiencing intermittent delays

Resolved Minor
November 21, 2025 - Started 9 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating reports of some Form submissions being delayed in the US and EU Data centers. Forms continue to function as expected.
Components affected
Customer.io Data Processing

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 11/21/2025 01:09PM

The issue has now been resolved.

MONITORING 8 days ago - at 11/21/2025 12:55PM

The issue has been identified and our team is currently monitoring the service.

INVESTIGATING 9 days ago - at 11/21/2025 12:37PM

We are continuing to investigate the issue.

INVESTIGATING 9 days ago - at 11/21/2025 11:46AM

We are investigating reports of some Form submissions being delayed in the US and EU Data centers. Forms continue to function as expected.

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